We are looking for a communicative colleague (male or female) for a customer-focused Vehicle Handover Specialist to manage the check-out and check-in process for our rental fleet.
Share you passion for Namibia
Vehicle Handover Specialist
Core Responsibilities:
- Prepare vehicles for handover, confirming cleanliness, fuel level, mileage, and roadworthiness before pickup
- Conduct thorough vehicle inspections at check-out and check-in, documenting existing damage, scratches, and wear with photos and condition reports
- Walk customers through the rental agreement, vehicle features, controls, and safety information at handover
- Verify customer identification, driver’s license, and payment/deposit details in line with company policy
- Process vehicle returns, confirming fuel, mileage, and condition against the original handover report
- Identify and report new damage, mechanical issues, or cleanliness concerns to the workshop/valeting team immediately
- Coordinate with the Fleet Manager and workshop team to ensure vehicles are turned around quickly between rentals
- Accurately complete and file all handover, inspection, and return documentation
- Resolve minor customer queries or escalate disputes over vehicle condition or charges professionally
- Support fair wear-and-tear and damage billing decisions by providing clear, well-documented evidence
Skills:
Key Responsibilities
- High school diploma or equivalent required
- Previous experience in car rental, dealership, valet, or customer-facing automotive role preferred
- Valid driver’s license with a clean driving record
- Strong attention to detail, particularly when inspecting and documenting vehicle condition
- Excellent customer service and communication skills
- Comfortable using tablets/handover apps or digital inspection tools
- Physically fit
Nice to Have
- Experience with digital vehicle inspection or fleet management software
- Basic knowledge of vehicle mechanics or common wear-and-tear issues
- Experience handling damage billing or dispute conversations with customers
- A second language relevant to the local customer base
Work place and times
We look forward to having you on-site in our office in Windhoek, (Southern Industrial).
Full-time employment: Monday to Friday roughly 08:00-17:00. Weekend work on every other weekend as required, depending on whether or not handovers and returns are due.