We are looking for a communicative colleague (male or female) with a special passion for Namibia, to support our team in welcoming and instructing clients.
COME JOIN US
Vacancy as Customer Service Specialist
- confident and enjoy working with people
- professional English (speech and writing)
- good administrative and organisational skills
- detail-orientated and observant
- valid driver’s license and driving experience (preferably 4×4 as well)
- responsible and trustworthy
- team player
- understanding German, French, Spanish or other foreign language is helpful but not compulsory
- experience with travelling across Namibia and beyond (to share stories and insights of your 1st-hand experiences with clients) is helpful but not compulsory
Core Responsibilities
- Vehicle handovers: this starts at preparing the vehicle rental contract and making sure all information is correct and existing damages are noted. Then welcoming the arriving clients, explaining the Ts&Cs of the contract and road conditions to them, as well as correct driving behaviour, explain and demonstrate vehicle and any additional equipment e.g. fridge or camping if selected.
- Vehicle returns – inspect car and equipment together with customers on return, note and charge any new damages, record customer feedback and pass on to team, see clients off.
- Assisting with preparation of the vehicles where necessary before the clients arrive to ensure consistent quality.
- Assisting with other activities – depending on workload and competences
We are an expanding family business and continuously strive to improve our service offering. Ideally, candidates must have experience in working with people as well as the ability to shape their role and our customer experience. If interested, you can actively shape your activities beyond the core tasks and there are many opportunities for further development.
Work place and times
Full-time employment: Monday to Friday roughly 08:00-17:00. Weekend work as required, depending on whether or not handovers and returns are due.
On site in our office in Windhoek, (Southern Industrial).
Minimum requirements
- Grade 12 certificate
- Tertiary education beneficial
- minimum 2 years experience in customer service (with direct customer contact)